At Nutlicious, we are committed to providing you with the freshest and highest quality hazelnut spreads. This item is non-returnable due to potential safety risk as an ingestible product, but if the item arrives damaged or defective, you may request a refund or replacement by providing an image of the item and its defects.
Damaged or Defective Items
If your Nutlicious hazelnut spread arrives damaged or defective, please contact us at hello@nutlicious.com within 30 days of receiving your order. We will gladly replace the item or issue a full refund, including the cost of return shipping.
To initiate a return or replacement, please provide the following information:
- Order number
- Description of the damage or spoilage
- Photos of the damaged or spoiled product
We will respond to your request within 3 business days and provide instructions for returning the item.
Refunds
Once we receive and inspect your returned item, we will process your refund or exchange within 7 business days. The refund will be credited to your original payment method.
Thank you for choosing Nutlicious!